Refund Policy

If you have an issue with your order, please reach out through our Contact Us page and we will get it resolved quickly.

Most product questions are answered on the product pages, but if there is something you cannot find, just get in touch.

​

Faulty or damaged products

Please check your order on arrival and let us know promptly if anything has arrived damaged, as courier claims have their own timeframes to work within.

Contact us if you believe there is an issue with a product you have received, including anything damaged in transit. We may request photos or further information to help us assess the situation. Please come to us rather than the courier, as we handle the carrier claim ourselves.

You are entitled to a replacement or refund for a faulty product, and we would cover the cost of return postage.

​

Products with a shelf life

​​Check the expiry date on arrival and store your products as directed. We are not able to offer a refund for products that have deteriorated because they were stored incorrectly or used past their expiry date.

​